The ability to filter out the noise and keep discussions on track makes Zendesk very effective for medium-sized to large companies.
This leads to decreased noise in your community and helps customers find existing answers to their questions more easily. Our forum software’s AI removes duplicate threads and repeated questions, too. Support teams can also turn a community post into a ticket to continue the conversation when complex issues arise.īuilt-in analytics as well as upvotes and downvotes indicate the most-followed discussions and accurate comments, helping you stay on top of customer feedback and keep your community up to date. This means agents can view a customer’s profile and have complete visibility into their online community activity when responding to their email or Facebook message. Unlike standalone community engagement software, our forum software is connected to our customer service software. Zendesk comes with advanced online community management features. Zendesk’s community forum software is a platform that helps you provide fast, reliable self-service support by connecting your customers to your business-and each other. No matter the size of your business, there’s a solution that can help you create a successful customer support community. We selected these top forum software options based on the available features and verified user reviews. The right community forum software takes the pressure off your agents while fostering customer engagement. If you want to start building an online customer community, we recommend using forum software. Forums as a self-service option also reduce your support team’s workload, allowing agents to better serve customers. Why? Community forums give new and existing customers the knowledge they need to trust your brand and successfully use your product. According to the Zendesk Customer Experience Trends Report, high performers are more likely to have an active online community than underperformers. A thriving online community makes all the difference between a high-performing customer experience team and a lackluster one.
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